Home Booking Terms

HOW TO PAY

• Payment details
• Account Name – Sri Lanka Travel Bag.Com 
• Account Number – 8005281998
• Bank – Commercial Bank Sri Lanka
• Tour Advance  must be pay 30%

Note – if you are interested to visit Sri Lanka VIA Sri Lanka Travel Bag first you 30% advance for hotel accommodation and transport (Van/Car) once the advance payment received we will send you the tour voucher with all your details. after you visit the Sri Lanka you have to pay the balance payment.

TRAVEL BAG

• Optional tours
•  Surcharges for other language guides o Surcharges for Christmas & New Year Eve
• Personal travel insurance
• Personal expenditure, such as drinks, souvenirs, laundry, camera fees, communications, postage, gratuities, etc.
• Meals and services other than mentioned in the program
• Drinks with meals
• Compulsory gala dinners during festive seasons and peak season surcharges which will be advised at the time of booking
• The electronic Travel Authorization fee for Visas upon arrival (Please note that an ETA is compulsory for nationalities besides nationals from the Republics of Singapore and Maldives) o Early check-in and late check-out at hotels, if not mentioned in the program

TRAIN/AIR TICKETS BOOKING

• If you interest to do train journey Kandy to Ella, Please you have to inform to us 3months Early to the ticket booking process.

CANCELLATIONS

• Before 21 days no cancellation.
• Between 21 – 14 days 50% cancellation of the total invoice value,
• Between 14 – 07 days 75% cancellation of the total invoice value,
• Less than 7 days 100% cancellation of the total invoice value,
• No shows & early departures 100% cancellation of the total invoice value
•  Refunds will not be given for unused or canceled services after the tour arrangements have commenced.

**Certain Hotels impose stricter cancellation policies which will be advised separately.

PLEASE NOTE 

• For air ticket reservations, we require the guests’ full names AS THEY APPEAR IN THEIR PASSPORTS. Airfares and reservations are always subject to change until paid in full and ticketed.
• Airfares are subject to increase without prior notice.
• Please be advised that prices will be adjusted periodically in case of fuel price increase by our suppliers.
• This is a quotation

CONTACT INFORMATION OF TRAVEL BAG TRAVEL OFFICE

DURING YOUR HOLIDAY

In the case of an overbooking, the Hotel/s will be responsible to relocate the Participant/s to an alternative accommodation of the same standard, same area or other. Travel Bag Sri Lanka Tours cannot be held responsible and liable for the overbooking and for the quality and the standard of the hotel/s offered or for the overbooking.

DAMAGES

You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the supplier before departure and to indemnify us against any losses, damages or claims made against us.

BEHAVIORS

You are responsible for compliance with all relevant regulations governing your stay during your holiday. If in the opinion of our suppliers/service providers and/or guide representative your behavior is disruptive or causing distress, injury or danger to other clients, our staff or any other third party, your holiday may be terminated without any refund, and we shall not be responsible for any costs or claims that are incurred.

HEALTH, PASSPORT, AND VISAS

It is your responsibility to ensure that you and other members of your party obtain the right inoculations and medical advice before you travel. Similarly, it is your responsibility to ensure that you and other members of your party have correct and valid passports, visas and have conformed to all other requirements pertaining to your travel arrangements before the holiday commences. We will not be held responsible for you travelling without the correct travel documents.

ARBITRATION

When your booking is confirmed with us, a contract between Travel Bag Sri Lanka Tours and / or you is constituted. That contract and these Booking Terms and Conditions shall be governed in all respects by the laws of Sri Lanka.

COMPLAINTS

We would wish to resolve amicably any reasonable complaint that we receive relating to your travel or accommodation arrangements. However, you must try to resolve any complaint immediately that you have with the supplier of the service direct (i.e. the accommodation owner or individual service provider) while also at the same time keeping the Travel Bag Sri Lanka Tours representative and travel counselor who handled your booking informed of all such complaints as and when they arise. If your complaint cannot be resolved locally, you must follow this up by writing a formal complaint letter to us within 10 days of the end of our services by registered letter incorporating all other relevant information. It is a condition of this agreement that you communicate any problem to the supplier of the service/s in question and inform the relevant Travel Bag Sri Lanka Tours representative and travel counselor who handled your booking during your trip and if still not resolved then follow this up with a written complaint. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the matter.

TRAVELLING WITH MINORS

Parents are responsible and liable for children under 18 years old and are agreeing to the Terms & Conditions and the limited liability in this document on their behalf. Parents will be requested to provide either the birth certificate or an affidavit from a lawyer/notary public. If the minors will be travelling without parents, the Guardian will be requested to provide a letter from the parents (certified by a lawyer/notary public), passport of parents and birth certificate of minors.

INFORMATION PROVIDED BY YOU

All information provided by you should be true and accurate. We will treat it confidentially and not forward it to any third party. The Letter of agreement must be signed by all participants personally.

SHOPPING

Travel Bag Sri Lanka Tours, under no circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel itinerary which may be purchased during an itinerary arranged in part or whole by Travel Bag Sri Lanka Tours, even in the case where the product may have been discussed between a client and an employee or representative of Travel Bag Sri Lanka Tours. Determining the value of a product is entirely the client’s responsibility. Travel Bag Sri Lanka Tours has no duty to intervene in such circumstances and cannot be held responsible for subsequent complaints.

DISCLAIMER

Travel Bag Sri Lanka Tours acts solely in the capacity of an agent to organise tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and cannot be held liable (on the basis of breach of contract, breach of warranty or tort or howsoever arising) for any matter arising out of or in connection with this Letter of Agreement for (i) indirect or consequential loss or damage, (ii) injury, death, property damage, delay or inconvenience (iii) loss of profit, loss of production, loss of contract, loss of or damage of reputation, loss of claim, loss of business, loss of goodwill or revenue, pure economic loss, (iv) any punitive or special losses or (v) any other indirect or consequential loss of whatsoever nature; whether or not reasonably foreseeable, actual or prospective, reasonably contemplated or actually contemplated howsoever caused and irrespective of any fault of negligence, any inaccuracy relating to the (descriptive) information (including rates). Travel Bag Sri Lanka Tours shall not be liable for costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted by Travel Bag Sri Lanka

GOVERNING LAW AND JURISDICTION

These terms and conditions are subject to the Laws of Sri Lanka.